Service Standards

1. Your CVResume consultant will be contracted to your project on a one to one basis.
2. CVresune consultants use their advanced knowledge based on 46 years in the recruitment industry of what employers and recruitment agencies are seeking. It is important that your Resume meets the needs of both employers and recruitment agencies – your Resume must want them to interview you.
3. Your Resume is prepared on the AIDA principle:
   • Attention
   • Interest
   • Desire
   • Action
   We need to get the attention of the employer, their interest and desire for action, i.e. an immediate interview.
4. We prepare a Resume which is clear, precise, and professional. This allows the recruitment consultant or employer to quickly find the information on your resume that meets their requirements. If they cannot quickly identify what they want, your resume may not be considered further. We successfully achieve a balance of professionalism, individuality, creativity, and marketing flair.
5. We will talk to you at every stage which ensures that you are completely satisfied with your Resume and the customer service that you receive from CVResume. Your satisfaction is very important to us. We want you to tell your friends, colleagues and family how pleased you were with the products and services you received.
6. A draft copy of your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you again. We guarantee your 100% satisfaction and make changes until you approve the final copy.
7. Your resume will produced within 5 to 7 working days after we have completed your telephone consultation and received all your information. If you require your résumé by a specific deadline ensure you mention this before you order your Resume from us.
8. CVResume is committed to an exceptional level of customer service. We want this to not only be a service to you but a whole experience that you can remember for the rest of your working life.
9. All your personal information will be treated as strictly confidential and will not be passed on to any other company or individual without your permission.